Frequently Asked Questions
Everything you need to know about your Boeing Store order.
How long will it take for my order to ship?
Standard orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international delivery times vary by destination.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in original, unused condition with all tags and packaging intact.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
Are your models and collectibles officially licensed?
Every product sold at The Boeing Store is officially licensed. Our scale models and apparel are crafted to meet the high standards of the Boeing brand.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.